Deputy House Manager – Luxury Private Estate London

£35,000 - £50,000 depending on experience

 

THIS ROLE IS NOW FILLED. The Deputy House Manager is expected to be a member of the management team on the estate reporting directly to the House Manager, Heads of Departments and Head of Estates, and manage a large number of staff to ensure the day to day running of a premier private estate. The Deputy House Manager is expected to work with the other members of the management team to deliver the highest levels of service to the Principals. You will be expected to be hands on and lead by example if appropriate to the situation. Occasional travel required within London and overseas. 

JOB REFERENCE

#2312

SALARY

£35,000 - £50,000 depending on experience

LOCATION

North London

POSITION

Deputy House Manager Luxury Private Estate - North London

CURRENCY

GBP

START DATE

30-Aug-2017

ACCOMMODATION OFFERED

No

LOOKING FOR COUPLE

No

HOUSEHOLD TYPE

Professional / Philanthropist

PERKS

Meals and uniforms supplied

Occasional travel within London and overseas

EXPERIENCE

5+ years

LANGUAGE

English

DRIVING LICENCE

No

PREFER NON SMOKER

No

VALID DBS

No

Roles and Responsibilities

 

Our client is seeking a Deputy House Manager to join their management team on their luxury private estate in North London. He/she will report to the House Manager, Heads of Departments and Head of Estates to help manage a large number of staff. Occasional travel within London and overseas.

Responsibilities encompass:

He/she will be expected to have extensive experience in the following areas:

  • Management of a full house team to the highest level of personal service to the Principals.
  • Prepare Budget and Resource Management plans to include events and private functions, prepare, reforecast and manage budgets and expenditure
  • Agree purchases with other departments and agree delivery times and liaise with security on delivery access
  • Constantly review housekeeping standards and future materials that may be used in conjunction with environmental concerns
  • SPA overview in liaison with the SPA Manager and their team
  • Work in partnership with the Facilities and IT/AV Manager to ensure house performance is flawless.
  • Attend estate management meetings and share best practice with the team
  • Purchase personal items occasionally for Principals
  • Good understanding of working with state of the art systems.
  • Laundry management and linen inventory
  • Ensure that all staff are performance managed and regular reviews identify areas such as personal and professional development
  • Care and maintenance of high end items such as clothes and jewellery.
  • Staff continuation training and personal development.
  • Excellent team building skills.
  • Develop a standards and cleaning regime manual for staff to follow detailing products used on different finishes.
  • Exceptional attention to detail.
  • Deal with any security issues and escalate to the security manager and head of estates in all instances
  • Stock control and financial management
  • Develop and control staff rosters, time management, hire temporary staff and deal with basic HR issues.
  • Event Management experience
  • Circulate throughout all service areas, bars, spa and rooms to ensure all service standards and operational flows are well maintained but never intrude the privacy of the Principals, their Family and Guests.
  • Ensure Health and Safety guidelines are followed and staff are trained and aware of their responsibilities.

Experience in a similar luxury residences or hotels a must. This is a demanding role running a private estate at 7* level.

Preferred Skills

  • IT literate to include Excel
  • Performance Management and Training experience
  • Health & Safety qualifications, NEBOSH, IOSH or equivalent.
  • Risk Assessments and Method Statements
  • Additional languages

Hours

50 hours over 5 days, flexibility with a must.

Leave

25 days plus bank holidays

 

 

Entry Requirements

Good written checkable references

Experience in a similar luxury environment/residence/hotel

Other languages a plus

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