House Manager

£50,000 - £65,000

 

The House Manager is expected to be a member of the management team on the estate reporting directly to the Head of Estates, and manage a large number of staff to ensure the day to day running of a premier private estate. The House Manager is expected to work with the other members of the management team to deliver the highest levels of service to the Principals.

JOB REFERENCE

#2504

SALARY

£50,000 - £65,000

MIN SALARY

50000

MAX SALARY

65000

LOCATION

London

POSITION

Housemanager

CURRENCY

GBP

START DATE

15-Jan-2018

ACCOMMODATION OFFERED

No

LOOKING FOR COUPLE

No

HOUSEHOLD TYPE

Family

EXPERIENCE

5+ years

LANGUAGE

English

DRIVING LICENCE

No

PREFER NON SMOKER

Yes

VALID DBS

Yes

Roles and Responsibilities

Candidates will be expected to have extensive experience in the following areas:

  • Management of a full house team to the highest level of personal service to the Principals.
  • Prepare Budget and Resource Management plans to include events and private functions, prepare, reforecast and manage budgets and expenditure
  • Agree purchases with other departments and agree delivery times and liaise with security on delivery access
  • Constantly review housekeeping standards and future materials that may be used in conjunction with environmental concerns
  • SPA overview
  • Work in partnership with the Facilities and IT/AV Manager to ensure house performance is flawless.
  • Attend estate management meetings and share best practice with the team
  • Purchase personal items occasionally for Principals
  • Good understanding of working with state of the art systems.
  • Laundry management and linen inventory
  • Ensure that all staff are performance managed and regular reviews identify areas such as personal and professional development
  • Care and maintenance of high end items such as clothes and jewellery.
  • Staff continuation training and personal development.
  • Excellent team building skills.
  • Develop a standards and cleaning regime manual for staff to follow detailing products used on different finishes.
  • Exceptional attention to detail.
  • Deal with any security issues and escalate to the security manager and head of estates in all instances
  • Stock control and financial management
  • Develop and control staff rosters, time management, (hire temporary staff) and deal with basic HR issues.
  • Event Management experience
  • Circulate throughout all service areas, bars, spa and rooms to ensure all service standards and operational flows are well maintained but never intrude the privacy of the Principals, their Family and Guests.
  • Ensure Health and Safety guidelines are followed and staff are trained and aware of their responsibilities.

Entry Requirements

Qualifications and Education Requirements

The House Manager is expected to have worked at the highest level of service either within the hotel industry or private house for UHNWI. The House Manager is expected to work in partnership with the other members of the management team to deliver the highest level of service, cleanliness and house performance. It is expected that the House Manager will train, support and enhance the knowledge and skills of their team, to help develop the staff and encourage them to deliver even higher standards. Qualifications such as diplomas, NVQ’s , SVQ’s or hospitality management qualifications are preferable.. You should be educated to degree level or equivalent, but experience can count for as much as qualifications.

Preferred Skills

  • IT literate to include Excel
  • Performance Management and Training experience
  • Health & Safety qualifications, NEBOSH, IOSH or equivalent.
  • Risk Assessments and Method Statements
  • Additional languages

Eligibility

Additional Notes

This is a demanding and high pressure role running a private estate at 7* level. This role would best suit someone who is at the very top of their discipline and wants to take themselves and their team to the next level. The investment in this person and their team is a reflection of the value placed on the staff by the Principals, and this level of ownership comes with the salary range and benefits you would expect for such a prestigious post.

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