Butler & House Manager | New York State

US$ 110,000 to US$ 130,000

 

Our client with homes in NYC, CT and The Hamptons is looking to employ a full-time: “Butler & House Manager”

Working closely with the Estates & Facility Manager and The Principal’s EA’s, The Butler & House Manager will be responsible for the day-to-day stewardship and provision of service in the households, while providing strong leadership and "hands-on" support to fellow household staff, to ensure that the homes are always maintained and administered to exceptional standards.

The primary objectives is to ensure the comfort of The Principals, their family and guests, as well as provide proper coordination with the Chef, the day and evening staff, housekeeping and sub-contractors, as well as making all arrangements for functions and events, while offering advice on potential improvements and maintenance projects.

You will be required to ensure that all the properties under your supervision are maintained and operated to a standard expected of The Principals. You will manage the day-to-day operations of the households including the aesthetic presentation of the interior and exterior. You will plan and assist in all service aspects required by The Principals and their family members while you will assist with the planning and coordination of “special events”.

You will be responsible for all domestic employees that work within your assigned portfolio and will be required to manage all human resource related matters. This may include, housekeeping and maintenance staff, drivers as well as specialist contractors. You will be required to establish all staffing requirements and be responsible for interviews, hires, terminations and conduct employee orientations & performance reviews including any disciplinary actions. In conjunction with the Human Resources Manager you will provide training to the staff either in-house or by hiring external professional training services. You will be required to communicate with all personnel to ensure a clear understanding of their work requirements and daily tasks. You will be responsible for staff morale, productivity and efficiency.

The Butler and House Manager is expected to lead the on-site team on a daily basis, in a 'hands-on" capacity, and to ensure that staff are adequately supported and informed. This individual is expected to maintain the highest levels of discretion at all times and will be needed to work cooperatively with the Estates & Facility Manager, as well as The Principals EA’s and Corporate Office Personnel.

Working Relationships will be required with

  • The Principals 

  • Estate & Facility Manager 

  • The Principals' Personal Assistants 

  • The Principals' Personal Chef (when in residence) 

  • The Administrative (HR) , Accounting and Supportive staff in NYC
  • Additional Residence Staff (International and Domestic)

  • Contractors and Consultants 

  • Trade Suppliers 

 

House Staff Employed (NYS)

  • 4x full-time housekeepers
  • Chef (s)

 

Note: Candidates MUST present USA citizenship / or papers to work in USA.

 

JOB REFERENCE

#8114

SALARY

US$ 110,000 to US$ 130,000

CURRENCY

USD

LOCATION

NYC | CT & Hamptons

POSITION

Butler & House Manager

ACCOMMODATION OFFERED

No

LOOKING FOR COUPLE

No

TYPE OF HOUSEHOLD

Family, Professional / Philanthropist, Formal Household, City Based, Rural Location

PERKS

Benefits: medical, dental and life

EXPERIENCE

5+ years

LANGUAGE

English

DRIVING LICENCE

Yes

PREFER NON SMOKER

Yes

VALID DBS

Yes

Roles and Responsibilities

The Butler & House Manager is expected to actively plan and assist in all service related duties required by The Principals, to include:

  • Greeting of guests and visitors.
  • Oversee catering services, work with the Chef(s) and front of house team to create a seamless and timely service of meals. 

  • Setting the table for breakfast, lunch & dinner.

  • Lead food service, perform front of house service as needed for breakfast, lunch and dinner (in particular when entertaining) and assisting the chef in the kitchen 

  • Assist with the planning, coordination and execution of special events (Including: dinner/cocktail parties), a proven sense of style and the aesthetic will be required for these occasions. 


  • Manage and overview for all household services and deliveries, such as flower arranging and installation, food deliveries, alcohol and wine stock and food supplies and dry cleaning. 

  • Work closely with the Principals EA with a view to cover for days off during high season. 

  • Possess a thorough understanding of the household systems such as; Bel-Air Cinema, phone systems, Audio & AV, iPod docks, Apple TV / Apple music, speakers/sound system and Wi-Fi throughout the residence. 

  • Overview of the efficient and effective operation of climate control throughout the residences and managing the pool temperature. 

  • Ensuring adequate utilities are provided.
  • Arranging: shopping, entertainment; chauffeuring and other services if and as requested.

 

The Butler & House Manager will also have oversight and responsibility for duties relating to:

  • Housekeeping & Laundry
  • Administration 
  • Finance & Operations, and 
  • HR / Personnel 

Note: A full version of the full Job Description will be shared with all shortlisted candidates 

Entry Requirements

Candidates must be able to present the following: Skills, Attributes & Experience

  • Experience gathered in high profile establishments and/or household where there is focus on creating family environments.
  • Communication skills with an excellent command of English, spoken and written (knowledge of additional languages would provide an advantage).
  • Knowledge of etiquette and correct forms of address. 

  • A good working knowledge of Windows with Word, Excel, Outlook and PowerPoint.
  • A lead by example, ‘hands-on' approach to work.
  • Highly flexible in nature. 

  • An easy going personality with a willingness to support and learn. 
  • Understand the importance of discretion and ability to handle confidential information. 

  • Reliable, honest and with an open nature. 

  • Patience, tact and a ready sense of humor. 

  • The ability to work to tight deadlines whilst multitasking and prioritize the workload.
  • Willing to work out-of-hours. 
  • Attention to detail is of vital importance 


  • Happy to lead Front-of-House and Food & Beverage Service duties. 


 

While it is also important that candidates present the right credentials, the client would like to emphasis that they wish to find someone who shows: a real love and passion for their profession combined with proven longevity in their previous roles, and a desire to seek a new, long-term working commitment.

Eligibility

It is vital that candidates present ALL of the following:

  • USA citizenship / or papers to work in USA.
  • A clean driving license and a proven safe driver.
  • Excellent work experience with checkable references.
  • Clean records, along with
  • An established home in NYS.

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