Head Housekeeper / Deputy House Manager | North London

£55,000 per annum

 

We are looking for a hands-on manager to take responsibility for a large Housekeeping Department, which includes daily housekeepers, a laundry team and housekeeping porters, for this significant and unique, newly-refurbished, prestigious private household in North London.

Candidates need to be able to show they have significant managerial and hands-on housekeeping experience gathered in: Royal Households, respected private households, mega yachts (85M+) , renowned 5* super deluxe hotels, or smaller boutique hotels and/or the finest private members clubs.

The specification, colours and interior design of the property, which includes the use of precious soft and hard materials and fabrics, along with antiques, art and custom-made furniture will make this a challenging but rewarding role!

Reporting to the House Manager, the position comes with the authority to train, motivate and supervise the housekeeping and laundry staff along with the requirement to step-in and run the household in the absence of the House Manager. 

A consistent and meticulous eye for detail is prerequisite, along with the ability to enthuse and motivate the team to strive for higher levels of perfection. This is truly a one-off position, which requires candidates who exhibit natural gravitas, along with a combination of superior communication, management and practical skills and know-how. 

Please Note: The client requests that all candidates presenting their candidature must already have their own home in London.

JOB REFERENCE

#6498

SALARY

£55,000 per annum

CURRENCY

GBP

LOCATION

North London

POSITION

Head Housekeeper / Deputy House Manager

ACCOMMODATION OFFERED

No

LOOKING FOR COUPLE

No

TYPE OF HOUSEHOLD

Formal Household, City Based

EXPERIENCE

10 - 15 years

LANGUAGE

English

DRIVING LICENCE

No

PREFER NON SMOKER

Yes

VALID DBS

Yes

Roles and Responsibilities

General 

  • Manage the day-to-day running of the Housekeeping Department, ensuring that a consistently high-level of service is delivered by the team;
  • Circulate throughout the property daily, to ensure all service / operational standards are achieved;
  • Ensure that the correct linen is issued to the different areas of the property;
  • Manage and update inventories, including: equipment, linens, clothes, uniforms, consumables and products;
  • Manage and maintain effective stock control systems and proper stock rotation;
  • Keep abreast of advancements in the hospitality industry, where necessary research then propose new equipment, products, amenities and working methods or practices etc;
  • Review Housekeeping Standards and the Housekeeping Manual, updating Policies, Processes, How To's and the products which may be used;
  • Deputise in the absence of the House Manager or as required;
  • Be able to carry out any other duties that may be reasonably requested by the House management and Principals.

 

Area Specific 

  • Wardrobe Management: work with the wardrobe-keeper to ensure all seasonal requirements are met and proper standards are applied to the rotation, storage, packing and unpacking of the wardrobes and accessories;
  • Laundry: Must exhibit advanced laundry knowledge and pratical skills in all processes, including: washing, sorting, pressing, spot-cleaning, valeting and steaming and have some dry-cleaning awareness;
  • Financial Management: be able to assist with resource management plans;
  • HR & Talent Management: Assist in managing and controlling staff rosters and time management and recruitment processes.

 

Health & Safety

  • Ensure that all work undertaken is done so in a safe manner and in accordance with relevant approved codes of practice;
  • Ensure the proper training of the house team, and that they are aware of their responsibilities to themselves and each other;
  • Ensure all documents are kept up to date and are specific to the property;
  • Ensure staff wear appropriate protective clothing provided and laid down by the Company;
  • Ensure staff are aware of and comply with safe working practices laid down under the Health and Safety Acts as applicable to the place of work. This will include  awareness of any specific hazards in the work place;
  • Ensure that any accidents to staff, guests or visitors are reported and properly recorded, in accordance with correct procedures;
  • To be fully conversant with the risk assessments of your department;
  • To comply with all Health & Safety regulation including fire safety procedures to ensure the safety of yourself, staff, contractors and the Principals and their guests.

 

Training

  • To attend all training courses as and when required;
  • Be willing to learn new skills and enhance current knowledge;
  • Ensure that all staff are performance-managed and that an ongoing training plan is drawn for each employee.

 

Entry Requirements

  • Candidates must show they are fanatical about attention to detail
  • Candidates must have worked at the highest level of service either in the deluxe hotel industry or respected private households as a Head Housekeeper or Deputy House Manager and will be bale to show a solid career journey;
  • Must understand the importance of providing total discretion and loyalty at all times;
  • Must be able to offer exceptional references that can be checked;
  • Must have excellent spoken and written English;
  • Must have proven team building skills;
  • Must be IT literate, and show advanced Excel and Word skills;
  • While speaking Russian or French would be seen as advantage.

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