House Manager | Richmond

£50,000 - £70,000 (Dependent on live-in or live-out)

 

The Private Office of a prominent media owner are seeking to recruit a House Manager to oversee the running of a large private residence in South West London and a secondary property in Central London. The role may also require some travel to other properties in Italy. You will work closely with the Principal on all matters relating to his UK properties and household staff. The primary function of the role is to manage a large team of household staff to ensure the upkeep, presentation and efficient function of the two properties. Using your management skills, you will ensure that the staff stay motivated and have clearly defined, well managed roles. You will use the same skills to carefully manage external contractors and suppliers. You will have strong administrative skills and be able to implement robust systems to ensure that projects are completed on time and within budget. You will have a background in private service or hospitality and will be able to lead service and fill in for household staff on their night off, during holidays or when they are traveling internationally.

JOB REFERENCE

#6784

SALARY

£50,000 - £70,000 (Dependent on live-in or live-out)

CURRENCY

GBP

LOCATION

South-West London

POSITION

House Manager

ACCOMMODATION OFFERED

No

LOOKING FOR COUPLE

No

TYPE OF HOUSEHOLD

Titled Family, Formal Household

EXPERIENCE

10 - 15 years

LANGUAGE

English & Italian would be a benefit

DRIVING LICENCE

Yes

PREFER NON SMOKER

Yes

VALID DBS

Yes

Roles and Responsibilities

The Properties

  • Responsible for the upkeep, presentation and efficient function of a main residence in South West London and a secondary property in Central London.
  • Ensuring both properties are always clean and immaculately presented.
  • Preparing the properties appropriately for when the Principal is in residence – down to ensuring details such as flowers, cosmetics and dietary supplements are in their correct places.
  • Maintaining household lists and inventories.
  • Always being available when the Principal is in the UK and in residence (typically 6-7 months of the year).
  • Managing all maintenance work at the properties, developing a network of contractors and trusted suppliers
  • Oversight of the Principal’s art collection, working with the Private Office to ensure new items are catalogued and included on insurance policies.
  • Maintaining a master handbook to include:
    • Household systems overview – plumbing, layout, IT, security systems
    • Contractor and supplier list
    • Day to day routines
    • Staff organogram and job descriptions

 

Day-to-day Routine:

  • Hands on involvement in day to day tasks such as cleaning and laundry
  • Managing visitors and deliveries to the properties
  • Ensuring all household staff on site know their start times, roles and responsibilities for the day
  • Working closely with the butler and valet staff on days when the Principal is leaving and arriving to pack and un-pack

 

Events and Service:

  • Butler and drinks service for the Principal when he is in residence
  • Table service for the Principal and guests when required
  • Running the logistics of any events taking place at the properties:
    • Occasional dinners for up to 5 guests once or twice a week when the Principal is in residence
    • Monthly larger dinners for 20 – 25 guests
    • One-off summer and winter parties for up to 250 guests
    • Leading the service team to provide butler and hospitality services for guests

 

Staff Management:

  • Line management responsibility for household staff: chef, domestic, butler and valet staff including contracts, HR matters and holiday logging
  • Producing staff rota and schedule
  • Managing the chef to ensure they maintain a clean and well-functioning kitchen
  • Managing the domestic cleaning staff to ensure they clean efficiently
  • Managing the butlers and valets to ensure they provide a high level of service to the Principal and his guests
  • Working with the gardening team to ensure the gardens are maintained and produce flowers and kitchen items when needed
  • Working with the security team to ensure both properties are secure and safe
  • Responsible for training and continued professional development of household staff
  • Arranging external trainers to teach staff on aspects of property maintenance, care of artwork, service and other important areas
  • Creating written checklists to help staff fulfil their daily duties e.g. evening lights list, daytime windows list
  • Running a weekly household staff meeting
  • Working closely with the Private Office to stay across the movements of the Principal

 

Travel and hours:

  • Occasional travel overseas to properties within Europe when the Principal is hosting significant events
  • This role is live in and will require the individual to be available whenever the Principal is in residence (65% of the year)
  • When the Principal is in residence busy hours will be in the afternoon and evenings, there will be weekend work

 

Entry Requirements

Personal Attributes

  • Hands on approach to tasks
  • Keen eye for details and aesthetics
  • An interest in interiors and design
  • Exemplary attitude towards providing first-class customer service
  • Comfortable working in an environment with a high level of ambiguity
  • Comfortable with ever changing plans, priorities and schedules
  • Maintains confidentiality and uses utmost discretion with all matters
  • Proactively identifies and resolves problems in a timely manner
  • Remains open to ideas, and seeks to proactively build connections with internal and external partners and stakeholders
  • Excellent time management
  • Strong work ethic
  • Strong negotiation skills
  • Exceptional ability to follow precise and detailed instructions
  • Not satisfied until a task is completed properly

Eligibility

Required Qualifications and Experience

  • A minimum 5-years of private household experience combined with deluxe hospitality work environments
  • Proven success in a high-volume work, shifting priorities, 24-7, international environment
  • Proven track record of managing household staff and building and retaining household teams
  • Proven longevity in all previous roles 
  • Exceptional, checkable references

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