Head Butler | Nr. Chichester

Roles and Responsibilities

• To be responsible and accountable for the operational management and precision of the lodge and its team under the guidance of the Operations Manager and General Manager.
• Develop and work with the planning and sales to team to develop the understanding of the business identity.
• To develop, lead and manage the lodge support team on a day-to-day basis with the support of the Operations Manager and, under the guidance of the General Manager, to ensure the staffing structures and levels are appropriate for delivering a high level of service within budget.
• To ensure that all day to day legal requirements are met in relation to health and safety, employment, hygiene and licensing.
• To set standards of performance and expectations with direct reports and across the business as set out by the General Manager and ensure that they are monitored and maintained.
• To organize, and conduct all necessary cleaning duties to keep the lodge at the highest level of up keep at all times.
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Day-to-Day

• Meet and greet all guests whilst upholding the lodge's beliefs and values
• Ownership of the lodge day-to-day events, show rounds and communicating the detail and expectations outlined by the BEOs to all parties
• Converting the planning into action whilst exceeding the customer experience
• Closely monitor and review the business costs to contribute to delivering the best possible margins as laid out in the annual budget.
• To ensure the lodge is kept ready for show rounds at all time when not in use by daily check and housekeeping duties
• To report any maintenance issues and ensure those are attended to promptly. 
• To deliver all parts of the service requirement to the lodge's guest, assisting the support team in the cleaning and setting up of the bedrooms and the public areas 
• Maintain a constant check of standards
• To deliver the Food & Beverage service to guests as per requirements       
• Menu planning and development of menus with the Head Chef.  Update dietary requirements and regular operational meetings to ensure the known for’s are delivered.
• To offer guests assistance and suggestion in the planning of their activities during their stay, should those have not been pre-arranged
• To support colleagues at peak times and to undertake any operational duty which might be reasonably required and when instructed by the General Manager
• To support the F&B team in any required outlet when the lodge is not occupied
• To go above and beyond at all times in an effort to surpass customer expectations at every turn
• To manage and control all stock related to the Lodge.

Entry Requirements

• Proven track record of experience with managing a team in a domestic environment
• Knowledge of food and drink with possible industry qualifications e.g. WSET etc
• Experience of leading a team and implementing training
• Experience in liaising with clients and stakeholders
• Good knowledge of the area and appropriate activities offered to guests
• F&B and accommodation related experience

Eligibility

• Proven Experience: A strong background in hospitality, with previous experience in a butler role or other senior service positions, ideally within a luxury or domestic setting

• Leadership: Excellent leadership and people management skills, with the ability to train and motivate a team to deliver exceptional service.

• Guest-Focused: A genuine passion for delivering personalized, attentive service, with a natural ability to anticipate guest needs.

• Attention to Detail: Exceptional organisational skills and an eye for detail, ensuring that every guest experience is flawless.