Property Manager I Middle East

Roles and Responsibilities

1.     Operational Oversight:

• Develop and implement high quality and high-level operating plans for the Properties – Operations Department and ensure alignment with the short-and long-term objectives of the Chairman & Family.
• Review expenditures, payroll entries, invoices, and other accounting documents for the properties in coordination with support services.
• Responsible for reviewing, approving and authorising all monetary movements, within the approved limits, pertaining to the Properties Operations Department, including the substantiation of transaction-level supporting documentation.
• Monitor and manage the day-to-day operations of the private residences to ensure seamless service delivery.
• Maintain a safe and secure environment for the family and all staff.

2.     Staff Management -

• Lead and motivate all staff and personnel to advance employee engagement and develop a high-performing middle management team.
• Supervise all operations and maintenance activities to ensure they produce the desired results and are consistent with the operating plans & budget.
• Work closely with all supervisory staff on implementing five-star service standards, operating procedures, detailed presentations and precision across all properties in coordination with support services
• Manage all staff and personnel in the following departments: Administration, culinary, procurement, maintenance, telecommunications, accounting, logistics, groundskeeping, warehousing, security, transportation.

3.     Property Maintenance -

• Oversee the maintenance, repair, and overall management of the family's private residences.
• Ensure that all properties are maintained to the highest standards and meet the family's preferences.
• Coordinate with the maintenance department to ensure timely repairs and upgrades as needed.
• Conduct regular inspections of properties to ensure their condition and functionality

4.     Logistical Coordination -

• Coordinate the arrival and departure of the family, their guests and staff ensuring that all necessary preparations are made in advance.
• Arrange for transportation, accommodation, and other logistical requirements for the family.

5.     Communication and Reporting -

• Provide regular updates and reports to the Director of Private Office on the status of staff, properties, and departmental activities.
• Maintain transparent and continuous communication with the family, Director of Private Office, and all relevant stakeholders.
• Document all activities, incidents, and feedback for future reference and improvement.

6.     Crisis Management -

• Develop and implement a crisis management plan for any emergencies that may occur at the private residences.
• Provide real-time assistance and support in case of any disruptions or emergencies.

Entry Requirements

Qualifications -

• Bachelor’s degree holder or equivalent

Relevant Experience -

• 10 – 15 years’ experience within a property management company and/or a 5-star hotel/resort.
• Foundational knowledge of interacting with finance / treasury and or accounts payable modules within an accounting ERP and IT systems such as Oracle NetSuite.

Competencies -

• Strategic and procedural thinker.
• Must have aptitude for creative problem solving, analysis and change management.
• Must be process driven with the ability to handle multiple competing priorities effectively with all levels and departments.
• Unquestionable integrity, dependability and confidentiality in handling sensitive information.
• Fluency in English and Arabic.

Employment Type:

• Full-time, with availability to work flexible hours as required by the family's schedule.