GCC / The Director of Private Office

Roles and Responsibilities

1. Strategic Leadership & General Management

• Provide strategic direction, leadership and mentorship to a cross-functional team, fostering a culture of continuous improvement and exceptional service delivery.
• Drive the development and implementation of a comprehensive strategic plan for the Private Office, aligned with the Family’s long-term vision.
• Oversee the daily management of all office functions, ensuring consistent quality and efficiency across all aspects of private affairs.
• Establish clear objectives and performance metrics, driving the team to achieve assigned tasks in a timely, efficient and accurate manner.
• Lead the review, optimisation, and standardisation of all daily operational plans, workflows, processes, schedules, and budgets.
• Direct the review, updating, and implementation of all policies and Standard Operating Procedures (SOP’s) related to the Private Office, ensuring compliance and operational excellence.
• Conduct a comprehensive evaluation of current staffing levels compared to workload demands to identify over/understaffing and determine necessary training to enhance service standards.
• Implement a performance management system to assess and enhance employee productivity and engagement.

2. Property Management:

• Oversee the strategic management and upkeep of all private properties, key assets, collectables and offices within the GCC in close coordination with the Properties Manager, ensuring adherence to the highest of luxury hospitality and property maintenance standards.
• Collaborate closely with the Properties Manager and supervisory staff to Implement and maintain five-star best in class service standards and operating procedures across all properties.
• Oversee the review, monitoring, optimisation and approval of all expenditures, invoices, payroll entries, and other accounting documents related to the properties, in coordination with the Support Services division.

3. Private Affairs Management:

• Provide strategic oversight and direction to the daily operations and administration of the Family’s private affairs, working through the Manager of Private Affairs to ensure seamless planning, efficient service delivery, and impeccable discretion.
• Ensure the diligent analysis and maintenance of all paperwork, lease agreements, taxation documents, and other critical records, adhering to strict compliance standards and maintaining accurate records in coordination with relevant departments.
• Oversee the approval process for all alterations, maintenance, upkeep, and necessary reconditioning of properties in the GCC, aligning with the Family’s preferences and expectations, as specified by International Operations and Support Services divisions.
• Direct the oversight of all business and personal travel arrangements of the Chairman and family, ensuring seamless logistics and unparalleled service in close coordination with Support Services and International Operations divisions.
• Serve as a key point of contact for the Chairman and family on all matters related to the Private Office operations, providing prompt, professional, and discreet support.
• Ensure proper, clear, and effective communication protocols are followed, maintaining seamless coordination across all office functions.
• Private Office team (especially within Private Affairs) is responsible to represent and serve on behalf of The Principals & Family.

4. Private Office Support Services:

• Provide strategic oversight and guidance to all private office support services and activities, fostering effective inter-office and inter-division communication and collaboration.
• Champion a culture of excellence by controlling, promoting, and fostering effective coordination and distribution of operational information and workflows.
• Lead the design and implementation of high-level Standard Operating Procedures (SOPs) to optimise and improve operational performance across all support service functions within the Private Office in close collaboration with the Support Services division.
• Utilise data-driven insights by analysing reports and other performance metrics to accurately measure levels of productivity and achievement, identifying areas of improvement in efficiencies through cost reductions.
• Collaborate closely with Support Services and International Operations divisions on decision-making matters related to the sourcing of employees, vendors, services providers and contractors ensuring alignment with the Family’s preferences and operational needs.

5. Direct Reports: 3

• Property Manager
• Private Affair Manager
• Support Service Coordinator

Indirect Reports: 200+

Entry Requirements

• Bachelor’s degree holder in Business Administration, Hospitality Management, or related field.
• 10 years of relevant progressive experience in a senior management role, preferably gained from hospitality, property/compound management, or a family office environment catering to the needs of ultra-high net worth families.
• Proven track record of driving significant improvements in operational efficiency, service quality, and cost control.
• Extensive experience in managing diverse teams and fostering a collaborative and high-performing work environment.
• Exceptional interpersonal, leadership, team building, motivational, organizational and communication skills with the ability to positively influence and inspire at all levels.
• In depth knowledge of property maintenance, luxury hospitality standards, and best practices in private office management.
• Proactive, detail oriented and possess a high degree of integrity, discretion and confidentiality in handling sensitive information.
• Fluent English and Arabic.

Job Competencies:

• Strategic thinking
• Problem solving
• Analytical mindset
• Process driven
• Multi-tasking skills

Personal Competencies:

• Integrity
• Dependability

Eligibility

• 10 years relevant progressive experience in a senior management role, preferably gained from hospitality, property/compound management, or a family office environment catering to the needs of ultra-high net worth families.
• Proven track record of driving significant improvements in operational efficiency, service quality, and cost control.
• Extensive experience in managing diverse teams and fostering a collaborative and high-performing work environment.
• Exceptional interpersonal, leadership, team building, motivational, organisational and communication skills with the ability to positively influence and inspire at all levels.
• In depth knowledge of property maintenance, luxury hospitality standards, and best practises in private office management.
• Proactive, detail oriented and possess a high degree of integrity, discretion and confidentiality in handling sensitive information.